Customer journey in the travel industry has experienced an overall change. Technological devices, be it a laptop, an IPad or our phones devices, have changed the way customers consumer services and products online. Mobile devices have certainly changed the way one travels. You want to book an excursion in Italy, all you do now is go on your PlayStore or Google Play, download an OTA app and view some of the deals they offer and tap to book. Here are some travel statistics that you would likely consider when you are in the travel and hospitality field.